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Your Future Is Safe With Us


At the Phoenix Convention Center & Venues, the safety of our guests and employees is top priority. We are making every effort to prepare for reopening, giving you the peace of mind to plan your next event with confidence and excitement. Designed with the future ​in mind, we have elevated our existing practices to include innovative standards of health, sanitatio​n and safety.

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Our dedicated team continues to monitor and follow guidelines issued by local, state and federal public health agencies. Here are a few facility updates and resources:​​

​Preparing to Reopen 

We are pleased to share that our convention facilities went through the multi-step process to become a GBAC Star™ Accredited Facility​. We achieved this accreditation after demonstrating compliance with the program's twenty elements and will implement them in our daily practices.   

In addition to our convention facilities earning the GBAC STAR™ accreditation, we have developed safety standards in our convention center and theater venues to implement upon reopening. The plans each consist of five key strategies: engaging in a process of constant cleaning and disinfecting, removing touch points wherever possible, encouraging personal preventative measures, following recommendations for physical distancing and focusing efforts on client communications and staff training. Thank you for taking the time to review the following reopen plans:

While we execute the five strategies of our reopen plan, it's important to share that one of key factors in the success of events in our facilities is the support guests receive from our dedicated service partners. Our exclusive food and beverage service provider, Aventura Catering, has developed a COVID-19 reopening plan​ with numerous safety measures to enhance attendee's safe dining experience. 

If you wish to find out more about the Phoenix Convention Center, Orpheum Theatre and Symphony Hall, please click the contact us button below, and we will be in touch. For more information regarding the coronavirus (COVID-19) impact in Great Phoenix and/or media updates, visit COVID-19 Updates.

​​[last update: 10/16/20 at 3:00 p.m.]​

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