AccessibilityAccessibility<div class="ExternalClassE17F915BDC8F423C8E25AA165B8652A2"><p>The Phoenix Convention Center & Venues is an accessible facility in compliance with the Americans with Disabilities Act (ADA). Our design includes accessible parking and entrances, wheelchair ramps, multiple elevators, automatic doors and accessible restroom facilities. For reasonable accommodation requests, please call 602.262.6225 or 7-1-1 at least 48 hours prior to your visit.​​</p><p>​Read more about the City of Phoenix's commitment to equal business and employment opportunities ​<a href="/pdf/Statement%20of%20Commitment%20Letter%20-%20Signed%20by%20Jeff%20Barton.pdf" target="_blank"><strong>here</strong>​</a>.<br></p></div>
Baby Changing StationsBaby Changing Stations<div class="ExternalClass3D2F34657089489190EF331F9379A79C"><p>​<span aria-hidden="true"></span>​Changing Stations are provided throughout our venues in family restrooms (located on the main floors) as well as Men's and Women's restrooms. </p></div>
Bag and Purse PolicyBag and Purse Policy<div class="ExternalClass0E57EF6E5FF14B3493A53569071F55C0"><p>​Bag and purse policies are subject to change based on event. Please check the specific event prohibited/permitted item policy and plan accordingly.​<br></p></div>
BalloonsBalloons<div class="ExternalClassCBA1F91B89F64A58BC0AD33514092C15"><p>​<span aria-hidden="true"></span>​<span aria-hidden="true"></span>​All helium-filled balloons are prohibited from entering the Phoenix Convention Center & Venues.<span aria-hidden="true"></span><span aria-hidden="true"></span> </p></div>
Bicycle ParkingBicycle Parking<div class="ExternalClass1DB4F869681049D5A7B302B2476554DD"><p>​<span aria-hidden="true"></span>​Racks for bicycles are located at the East Garage, Heritage Garage and at various locations around the Phoenix Convention Center & Venues. The Phoenix Convention Center & Venues is also a designated location for the Grid Bike Share program. Grid Bikes are located at Third Street and Washington.<span aria-hidden="true"></span> </p></div>
Business Center (UPS Store)Business Center (UPS Store)<div class="ExternalClass7B72711017164C9CB628CBAED7757057"><p>​<span aria-hidden="true"></span>​The UPS Store is open six days a week with extended hours available during event activity. The store is located in the Convention Center West Building on Second Street and can be reached at 602.251.0135.<span aria-hidden="true"></span> </p></div>
CamerasCameras<div class="ExternalClass47763B50D4EE457E92B3F52B1327A98D"><p>The Phoenix Convention Center & Venues makes every effort to accommodate commercial, non-commercial and amateur photography/videography requests. Cell phone cameras, small tablets, or small point & shoot cameras, mono/tripods and selfie sticks are permitted. All non-commercial filming and requests, for commercial shoots, news stories, etc., are required to contact the department’s Public Information Officer (PIO) at 602-534-7633, for authorization. The Phoenix Convention Center & Venues and the City of Phoenix do not sign location releases.​</p></div>
CannabisCannabis<div class="ExternalClass4F208FA6999C491ABA1ACB3A8D86E2B9"><p>​Cannabis products, edible and non-edible, may not be sold or distributed at the Phoenix Convention Center, Orpheum Theatre Phoenix or Phoenix Symphony Hall regardless of the THC concentration of the products. <br></p></div>
Code of ConductCode of Conduct<div class="ExternalClassF82B752AB55F4F2BBCFD84D356DC4B21"><p>​Phoenix Convention Center is a public assembly facility, which welcomes all guests. Any visitor whose conduct is objectionable, disorderly, or disruptive to facility use or in violation of any law, may be refused entrance or ejected from the premises.</p></div>
Electric VehiclesElectric Vehicles<div class="ExternalClass36C94EC3F642431CB2701FF9B2ADF92C"><p>​There are charging stations for electric vehicles located at the Heritage Garage and East Garage. For more information about electric vehicle charging stations, visit <a href="" target="_blank">​</a>.</p></div>
Firearms & WeaponsFirearms & Weapons<div class="ExternalClass988B909BDE5248EA8B6348D7E6E9DFC2"><p>​Phoenix Convention Center & Venues policy prohibits firearms and weapons in all venues, except by on-duty law enforcement officers with jurisdiction. Possession of firearms at the Phoenix Convention Center & Venues is unlawful under Arizona Revised Statutes 4-244, 4-229 and 13-3102</p></div>
First AidFirst Aid<div class="ExternalClass0F5F6DD6868749749547D928345EF358"><p>​Guests having a medical emergency should call 9-1-1 and then notify building security for further assistance. Our security team will assist emergency medical personnel with building access and logistics.</p></div>
Fliers, Brochures, Stickers, DecalsFliers, Brochures, Stickers, Decals<div class="ExternalClass0B2BA378858C46C79E3E5A80E1AD1674"><p>​The distribution of these materials or similar materials is strictly prohibited in all locations at the Phoenix Convention Center & Venues, theaters and garages.</p></div>
Food and BeverageFood and Beverage<div class="ExternalClassE189EA43511545EFB0148EFBED4078E8"><p>​Food and Beverage service for all Phoenix Convention Center & Venues events is provided by our exclusive food and beverage partner, Aventura Catering*. With the exception of single-use bottled water, all outside food and beverage is strictly prohibited. </p><p>There are several locations to purchase food and beverages throughout the Convention Center including the <span style="color:#000000;font-family:arial;white-space:pre-wrap;background-color:#ffffff;">PHX Kitchens Downtown Food Hall</span>​, exhibit hall concessions, vending machines and Starbucks, which is located in the West Building.</p><p>​*All Aventura retail outlets are cashless and only accept debit/credit cards, apply pay and google payments. <br></p></div>



Light RailLight Rail<div class="ExternalClass30AF49812C94402D9DCC9EA585719526"><p>​The Valley Metro Light Rail is an easy and convenient way to travel to and from the Phoenix Convention Center & Venues. The Convention Center is served by the Third Street/Washington and Third Street/Jefferson Light Rail Stations. Visit for more information.</p></div>
Lost Children and AdultsLost Children and Adults<div class="ExternalClassE75713757433499594881D7DEE100B02"><p>​Parents seeking lost children may go to any of our Information Desks and/or notify uniformed event or house security for assistance.</p></div>
Lost & FoundLost & Found<div class="ExternalClass5695FFA5DD5C4A11A2423CD7782B96F4"><p>​The Phoenix Convention Center & Venues assumes no responsibility for any lost or misplaced items. PCC provides an official lost and found location located in the Phoenix Convention Center & Venues West Building. Contact the Operations Center at 602.262.7271 to inquire about lost or misplaced items.</p></div>
Motorcycle ParkingMotorcycle Parking<div class="ExternalClassA2E201254D9F48FBBB219015540F09C5"><p><span style="font-size:13px;font-family:"segoe ui", segoe, tahoma, helvetica, arial, sans-serif;"> <style> </style> <span style="line-height:107%;">Motorcycles are prohibited from parking in all automobile parking spaces, loading zones, driveways and walkways. Designated motorcycle parking is located on the street level in the East Garage. Improperly parked motorcycles are subject to citing, towing or impounding.</span></span></p><p>Note: Motorcycles with disabled license plates are still required to park in the designated motorcycle parking location always. Visit, for more information.​<br></p></div>
ParkingParking<div class="ExternalClassE054D35DB7574C40809EE2F76C0D0F8E"><p>​Parking is available to all downtown visitors on a first-come, first-served basis. The Phoenix Convention Center & Venues parking is subject to availability. The Convention Center manages five parking garages. For garage locations, visit <a href="/dev/Pages/Parking.aspx">​</a><br></p></div>
SecuritySecurity<div class="ExternalClassC15E4F83EB94473A951189906D4804E6"><p>​The Phoenix Convention Center & Venues provides security 24 hours a day, seven days a week. The facility provides house security and event security to ensure a positive experience for clients and guests. The Security Operations Center can be reached at 602.262.7271 for assistance with medical emergencies, locating lost children and other security concerns.</p></div>
Service AnimalsService Animals<div class="ExternalClass0E1AC64958C34407BBE56187C6279709"><p>​Service Animals for guests with disabilities are permitted. All other animals, including emotional support animals are prohibited. <br><br></p></div>
Smoking/Vaping RestrictionsSmoking/Vaping Restrictions<div class="ExternalClass507686C56B444380ACAAF629D6DB7CBE"><p>​In accordance with the Smoke Free Arizona Act, ARS 36.601.01, smoking and vaping (including use of all types of electronic cigarettes) are prohibited inside of all Phoenix Convention Center & Venues facilities including balconies, patios, interior docks, stairwells and restrooms. Designated smoking areas are located twenty (20) feet from all facility entrances. For more information about Smoke Free Arizona, call 1.877.429.6676 or visit<br></p><p>​Cannabis products, edible and non-edible, may not be sold or distributed at the Phoenix Convention Center, Orpheum Theatre Phoenix or Phoenix Symphony Hall regardless of the THC concentration of the prodcuts. <br></p></div>
SolicitationSolicitation<div class="ExternalClass5F0AB636161943B291BC447DD8B3FF0B"><p>​No collections or donations, whether for charity or otherwise, shall be made, attempted, or announced on any Phoenix Convention Center & Venues premises without the prior written approval of Phoenix Convention Center & Venues management.</p></div>
Sustainability & RecyclingSustainability & Recycling<div class="ExternalClass29136D25FEC9436DB25510EFE087655E"><p>​The Phoenix Convention Center & Venues is a LEED certified facility committed to minimizing our carbon footprint to preserve natural resources. Our facility has recycling containers located throughout our venues for guests to place recyclable materials in the appropriate bins as marked.</p></div>
Ticket OfficeTicket Office<div class="ExternalClass70BBDFB7D80147BAB824D971A708000B"><p>​The Phoenix Convention Center & Venues Ticket Office, located at 100 N. Third St, between Washington and Monroe streets, is open Monday through Friday from 10am to 4pm and has extended hours during special events. <br></p><p>All ticket office transactions are cashless. Visa, Mastercard, American Express, and Discover are valid forms of payment; personal checks are not accepted.<br></p><p>Tickets may be purchased in person, by phone at 602-262-7272 or online at The Theater Box Offices at Symphony Hall and the Orpheum Theatre will open an hour and a half prior to show time.</p></div>
Visitor Information CenterVisitor Information Center<div class="ExternalClass56C38576ADA04CC2B2B07C4CDFA1ED58"><p>​The Visitor Information Center, located in the Phoenix Convention Center & Venues West Building, provides valuable tourism resources to guests. Visitor Center staff share information about restaurants, hotels and tourist attractions. Staff can also assist with making reservations and planning excursions. The Visitor Information Center can be reached at 602.254.6500.</p></div>
WIFIWIFI<div class="ExternalClass4B56540A32184ACE85BF09236A35D762"><p>​Complimentary WiFi is available in most public areas at the Phoenix Convention Center & Venues.  A high speed Internet connection, for streaming videos and other large bandwidth needs, is available from Smart City Networks. Options include: Instant Internet for $12.95/day (service is available in meeting rooms not the Ballrooms or Exhibit Halls) and Exhibitor Internet for $79.95/day.  Both options are available campus-wide except for the public areas where FREE Internet is available. To obtain these services, visit the splash page pop-up when searching for a network.</p></div>