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Phoenix Convention Center conference attendees in the North Building.

Guest Experience

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The Phoenix Convention Center doesn’t take service for granted. Service excellence is one of our core values. It’s at the forefront of everything we do and we strive everyday to deliver outstanding service to our guests. Our guest-centered team fully embraces our mission to become the premier convention and entertainment complex in North America by:

  • providing distinctive venues
  • delivering caring service
  • creating memorable experiences

Phoenix Convention Center guests will enjoy service excellence inside and out of the Phoenix Convention Center. Our downtown partners work together to give Phoenix visitors seamless service. At several points around downtown, guests will encounter concierge staff, Venue Hosts and Downtown Phoenix Ambassadors who are readily available to answer questions, provide directions or recommend places to go and things to do. Downtown Phoenix is a premier destination and the Phoenix Convention Center is at the center of it all!